WhatsApp and website chat — one inbox, named owners
People in India will leave your website and open WhatsApp. That is normal. The leak is letting those threads live on one private phone the company cannot see. Devithor ChatBot + CRM answers on the site first, then can keep WhatsApp beside the same lead once your Business API is connected. Starter is ₹4,999 a month before GST. The fuller WhatsApp inbox sits on Growth at ₹7,999 and Scale at ₹14,999, as published on 16 October 2026.
Why does a personal WhatsApp feel faster and still lose the deal?
It feels faster because a human answers in the app they already live in. It loses the deal when that human is in a meeting, on leave, or has left the company. The history leaves with the phone.
Managers cannot see which threads waited an hour. A new colleague cannot continue a price conversation they never saw. The buyer experiences silence and assumes the company is closed.
The comparison with a contact form is on its own page. Short version: a form stores a row for later, a personal phone stores a warm reply in private, and a desk stores both the website chat and, when you are ready, the WhatsApp thread under one owner.
What does Devithor connect, and what do you still bring?
The website widget is yours to publish without waiting for Meta. WhatsApp as a company inbox needs your WhatsApp Business API through a provider you choose. Devithor does not approve that API for you and does not promise same-day access.
Until the API is connected, do not block the website. The night reply on your own URL is the part you can finish in a working day. WhatsApp templates can follow.
Template messages, the kind you send first or after the customer’s window closes, sit on Growth and Scale. Starter still includes WhatsApp-ready flows in the product sense that the lead is ready for that channel. It is not the fuller template inbox. Read the plan page before you upgrade only to end a meeting.
What should one lead look like when both channels exist?
One person, one owner, one stage. If they started on the website and continued on WhatsApp, the closer should not keep two notebooks. The phone that passed OTP is the phone on the row.
OTP still happens on the website before you trust the number. A WhatsApp display name is not a verified CRM contact. Someone can message from a number they do not answer on a voice call. The code is the check.
Routing does not change because the channel changed. The owner for that city or that project stays the owner. A second person may help. The record should say who must call.
Which plans include the WhatsApp inbox?
On 16 October 2026, Growth was ₹7,999 a month and Scale ₹14,999 a month, before GST. Those are the plans for template messaging and the fuller inbox. Starter at ₹4,999 is the website desk: one bot, three agents, OTP, basic CRM.
Yearly prices that day were ₹8,999, ₹18,999, and ₹25,999. Confirm them on https://devithorai.com/pricing. Do not quote an old Growth price of ₹14,999 or a Scale price of ₹39,999. Do not say yearly saves about 17 percent.
A three-person team that only needs the website this month should stay on Starter. Move when WhatsApp templates are actually due, not when a demo makes the inbox look inevitable.
What will we not list as a live channel?
Instagram, Facebook Messenger, Telegram, and LINE are not live desks on Devithor. A page that pretends they are will be wrong the week someone tests them. Website chat and WhatsApp, once connected, are the honest pair.
If a buyer asks for Instagram comments, say we do not ship that inbox. Offer the website widget and, if they qualify, WhatsApp. A missing channel is a smaller problem than a fictional one.
Author: A Madhusudan, Founder. Devithor AI Space Private Limited, Hyderabad. CIN U68200TS2025PTC207956. GSTIN 36AAMCD2544H1ZL. Rajiv Nagar Colony, Club Road, Hyderabad 509302. hello@devithor.org · +91 80081 04499.
How do you test WhatsApp without betting the month?
First week: website widget, real OTP, named owner. Second step, only if the first week worked: connect the Business API on a Growth workspace and send one template to yourself. If the website test failed, WhatsApp will not repair it.
- Publish the website bot before you talk to a WhatsApp provider.
- Keep threads off personal phones once the company inbox exists.
- One owner per lead, including threads that started on the site.
- Do not announce Instagram or Telegram as Devithor channels.
- Read the plan page on the day you pay.
Chatbot, contact form, or personal WhatsApp — which one keeps the enquiry? · Which Devithor plan fits a three-person desk? · OTP first — then the CRM row · Sales chat that becomes a support desk · How to add a chatbot to your website in one working day
FAQ
Does Starter include WhatsApp template messaging?
No. On 16 October 2026 the fuller inbox and templates were on Growth at ₹7,999 a month and Scale at ₹14,999, before GST. Starter is the website desk at ₹4,999. Confirm at https://devithorai.com/pricing.
Can Devithor approve our WhatsApp Business API?
No. You connect your own provider. The website widget does not wait for that approval.
Should leads stay on a personal WhatsApp?
No. A personal phone hides the thread from the company. Use a company inbox on Growth or Scale after the API is connected.
Does Devithor include Instagram or Telegram?
No. Those are not live channels. The honest pair is website chat and WhatsApp once you connect it.