Sales chat that becomes a support desk

The question after a demo is often “who picks up when this breaks”. A widget that only captures leads fails that question. Devithor keeps the enquiry and the later ticket in one workspace, so the person who asks about a bill or a booking is not pushed onto someone’s private WhatsApp. Starter is ₹4,999 a month before GST, as published on 16 October 2026.

Why do customers end up on a personal number?

Because the sales chat had no door for “this is not a new lead”. After they pay, the only number they remember is the closer’s. The company then has two memories: a CRM row, and a phone that is not the company’s.

A ticket is that door. The same site widget asks what they need now. The request has an owner, a status, and a link back to who they were when they enquired.

This is not a promise of 24-hour staffing. If nobody is on the desk at 9pm, the ticket waits visibly. Waiting in a queue the team can see is different from waiting in a chat nobody else can open.

What should the agent see beside the ticket?

The name, the phone that passed OTP, the owner who sold, and the earlier thread. “Where is my booking” is a worse question when the agent must ask the customer to retell the whole purchase.

Devithor does not replace your accounting software or your clinical record. It holds the conversation and the request. Invoices, prescriptions, and legal files stay in the systems meant for them.

Macros and short replies are for the questions you already answer ten times a day: hours, documents to bring, how long a report takes. They are not a script for anything you have not decided.

When is a ticket the wrong object?

When the person has not bought and still needs a sales owner. That is a lead and a follow-up, not a support ticket. Mixing them makes both lists noisy. The bot should branch: still deciding, or already a customer.

A follow-up task is due on a lead. A ticket is opened by someone who needs service. If your volume is tiny, one person can do both jobs. The records should still have different names so next month’s hire knows which queue is which.

You do not need a second vendor for this split. Chat, CRM, and tickets are one Devithor workspace. A second helpdesk would drop the sales context on the floor.

What does this cost relative to a sales-only bot?

There is no separate ticket price in the public plans. On 16 October 2026 Starter was ₹4,999, Growth ₹7,999, and Scale ₹14,999 a month, before GST. You choose the plan for seats, CRM depth, WhatsApp templates, and audit, not for a ticket SKU.

A very small desk can stay on Starter and still open tickets. Move to Growth when you need more agents or the WhatsApp inbox. Move to Scale for SSO and audit logs. Confirm at https://devithorai.com/pricing.

Author: A Madhusudan, Founder. Devithor AI Space Private Limited, Hyderabad. CIN U68200TS2025PTC207956. GSTIN 36AAMCD2544H1ZL. The relationship with your customer stays yours. The software is the desk.

How do you know tickets are working?

Send yourself one question from the live widget after you mark the path as support. See the ticket, the owner, and the earlier lead if you used the same phone. If you only see a new blank chat, the branch is wrong.

• One path for people still buying, one path for people who already bought.
• A ticket has an owner who is not a shared password.
• The agent can see the phone that passed OTP.
• Personal WhatsApp is not the backup plan you advertise.
• You staff the queue you promised, even if the promise is “next morning”.

WhatsApp and website chat — one inbox, named owners · Which Devithor plan fits a three-person desk? · If you run a clinic website, night enquiries should not wait until morning · Turn website visitors into leads — then support them · Who owns the lead, and which company sends the GST invoice?

FAQ

Is support a separate Devithor product?

No. Website chat, CRM, and tickets are one workspace.

Will someone answer tickets at 9pm?

Only if your team is working then. The ticket stays visible for the next person. Devithor does not invent a night shift.

Should sales leads and support tickets be the same list?

No. A lead is someone you may sell to. A ticket is a request from someone who needs service. The widget should branch.

What did the plans cost?

On 16 October 2026, before GST: Starter ₹4,999, Growth ₹7,999, Scale ₹14,999 a month. See https://devithorai.com/pricing.