OTP first — then the CRM row

The expensive hour is not the chat. It is the morning a closer spends on numbers that do not ring. Devithor can refuse to create the lead until a code sent to the phone or email is entered back. That check is part of Starter, ₹4,999 a month before GST on 16 October 2026, not an add-on.

What goes wrong when every chat becomes a lead?

The pipeline looks busy and the calls do not connect. People type a digit short, or a joke, or a number they will not pick up. The closer learns to distrust the list. Then a real buyer is skipped because the list cried wolf.

A name without a working phone is a note, not a lead. You can keep the chat transcript. You should not assign a follow-up SLA to a number that never proved it could receive a message.

Devithor does not claim OTP removes every tyre-kicker. A real person can verify and still not buy. The check only removes contacts you could not have reached.

When is the code sent?

After you publish the flow, the live widget sends a real OTP to the phone or email the visitor entered. The code you see while previewing the builder is not the production code. If that preview string appears on the public site, the bot is not published.

Test from the URL a stranger would open. Use a handset that is not sitting in the same hope as the editor. If the SMS or email does not arrive, stop. Fix delivery. Do not tell customers the button is live.

You choose phone, email, or both. Phone is right when someone must call. Email is right when the next step is a document. Both is right only when you can afford the extra step. Every extra field is a person who leaves.

What does the desk see after the code passes?

A lead with a verified contact and an owner. The follow-up can say “call today” because the number received a message minutes ago. Unverified chats can stay as conversations without becoming pipeline.

Owners and stages are still your rules. OTP does not assign the right closer by magic. Set routing by project, city, or department, and name a backup.

Analytics should separate widget opens, leads captured, and OTP verified. If many leads are captured and few codes pass, people are dropping at the code. If codes pass and calls still fail, the leak is later. The numbers guide walks through that reading.

What does OTP cost?

It is included from Starter. On 16 October 2026 that plan was ₹4,999 a month before GST, with one chatbot and three live agents. Growth was ₹7,999 and Scale ₹14,999. None of those prices is a per-SMS menu you have to assemble.

Confirm current amounts at https://devithorai.com/pricing. Yearly figures that day were ₹8,999, ₹18,999, and ₹25,999. Do not invent a 17 percent saving.

A free workspace exists so you can embed and send one real code before you pay. Register at https://devithorai.com/register. We do not seed dummy clients into that workspace.

What should you not promise about verification?

Do not promise that every verified lead will buy. Do not promise a particular SMS delivery time in every city. Do not paste “21 times more sales” next to an OTP feature. The 2007 Oldroyd study measured contact and qualification odds for fast phone calls, not closed revenue, and not this widget.

Do say what the code is for: so your team calls a person who asked to be called. That is a modest sentence and it is the true one.

Author: A Madhusudan, Founder, Devithor AI Space Private Limited, Hyderabad. CIN U68200TS2025PTC207956. GSTIN 36AAMCD2544H1ZL. hello@devithor.org · +91 80081 04499.

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FAQ

Does the preview code work on the live website?

No. Publish the flow. The live widget sends a real OTP. If you still see the preview code in production, the bot is not the published one.

Can we verify email instead of phone?

Yes. You can require phone, email, or both before the CRM row is created.

Is OTP an extra fee on Starter?

No. OTP is part of Starter, which was ₹4,999 a month before GST on 16 October 2026. Confirm at https://devithorai.com/pricing.

Does a verified number mean the person will buy?

No. It means the contact could receive the code. Purchase is still a human conversation.